FAQ - Warranty & Repair

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Yes, we provide a Limited Warranty Period of one (1) year. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

Note that repair/replacements will be charged in the following cases, even during the warranty term:

  • Failure or damage caused by improper use or carelessness
  • Failure or damage caused by unjustifiable repair or modification
  • Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
  • Esthetic changes that occur during normal wear and tear and aging (e.g. minor scratches, color fade)

If you wish to make a Warranty Claim within the Warranty Period, you need to provide proof of purchase and affected part. Please proceed as following:

  • Please go to Contact Us and send a message to support@ubumask.com to file your product defect request.
  • Make sure to include your order number, all details described with a photo of the defect part and your cause.

Once your request is with us we will contact you on how to proceed with the matter.

Any defective parts covered by the Limited Warranty will be repaired or replaced free of charge.

Replaced or repaired parts provided during the Warranty Period will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair or replacement, whichever is longer.

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